Look Inside IrisGuard

Our diverse, multinational team of 31 operates across our headquarters in Milton Keynes, UK, and our regional office in Amman, Jordan. Our UK headquarters manages Marketing, Finance and HR, while our Amman office brings together our software development, Sales and Operations teams.

PROGRAMMING MANAGER

Rawan Malhas

Have you come across any challenges as a woman in a technical role and in a culture which is predominantly male-orientated?

If we talk about the culture then yes, there was pressure because most of my friends at university chose to go down the IT route rather than computer science and I was the only girl in the class who took this direction. I like computer science because it is logic, what you write is what you get, there are no politics… its art really.

REGIONAL BUSINESS DEVELOPMENT MANAGER

Mustafa Jaber

The beneficiaries are using one of the most advanced technologies on the market, but its not just about the technology is it?

The most important thing is to provide the assistance to the right people. Since enabling the ATM function for example, aid agencies providing this service are able to cover much larger areas, making it more convenient for the beneficiaries. We can’t develop technology without having demand for it, we can’t develop business without the technology and so the view has to be – to view and treat beneficiaries like everyone else and get them digitally and financially included.

TECHNICAL SUPPORT MANAGER

Mohammed Al Khamaiseh

You’ve put in place the system in Iraq for pension payments, how easy was it to implement?

I worked as part of the team who did the integration with the company that provided the solution to Switch E-gate, a financial services company working with Al Rashid Bank that won a tender from the Government to settle pensions. We hosted the servers in Switch E-gate, installed the equipment in Al Rashid Bank and the integration was done with a third party based in Jordan.

You could say that it’s certainly been one of the more challenging integration projects I’ve worked on. Combination of poor and unreliable mobile coverage, Iraq being a country considered unsafe by many and movement being sometimes risky plus the fact we were working across Iraq, Lebanon and Jordan. Despite all this, we delivered a great solution regardless which processes in excess of USD $550 million per year, to over 308,000 pensioners in Iraq every month.

INFRASTRUCTURE & DEPLOYMENT MANAGER

Haitham Momani

Focusing on our deployment with LibanPost, what did the installation involve?

I stayed in Lebanon for two months and during that period we did the integration and the installation of 180 stations in 160 different location at LibanPost and Cash United. Myself and my colleague Osama Zayed supported their operators through face-to-face training sessions in different locations to get the system up and running, and we have a local technician in place with the SW/HW tools for immediate assistance if required.

Each project has a unique set of needs and parameters but we believe that it’s crucial to have a constant support on the ground post launch. We compliment this with regular visits to make sure the system is maintained effectively.

We go where we need to be and we stay until we see the solution up and running. It has to be reliable, fast and very easy to use as it enables the provision of assistance to millions who rely on it.